Comprehensive Home Care & PSW FAQs | Carelee

Question 1

Can I book care for one hour per shift?

Accepted Answer

Yes. Carelee offers 1‑hour visits per shift. You only book and pay for the time you need, with no 3-4 hour minimum shift requirements.

Question 2

Is there a minimum number of visits required?

Accepted Answer

Yes. Carelee requires a minimum 7‑day booking period to support stable scheduling. During this period, you may book 1‑hour shifts or longer based on your needs.

Question 3

What services does Carelee provide?

Accepted Answer

We provide a full range of non-medical home care, including Personal Care, Medication Support, Household Support, Companionship, and Specialized Care for Dementia, Palliative, and Post-Surgical recovery.

Question 4

Do caregivers charge extra for using their car?

Accepted Answer

We do not charge for commutes. Mileage is only billed at $0.50 per km when a caregiver uses their vehicle during a shift for medical appointments, grocery errands, or social outings.

Question 5

How is 24‑hour care priced?

Accepted Answer

24-Hour Care is custom-priced based on support levels. Night-shift hours include a $5 per hour premium to support our dedicated overnight caregivers.

Question 6

What is the cancellation policy and deposit requirement?

Accepted Answer

A one-week refundable deposit is collected at the start of service. We require 7 days' written notice for cancellations to return the deposit in full.

Question 7

How quickly can care begin in the GTA?

Accepted Answer

Care typically begins within 24–48 hours across Toronto, Richmond Hill, Markham, Vaughan, North York, Scarborough, and Mississauga, depending on availability.

Question 8

Are your caregivers and PSWs trained and screened?

Accepted Answer

Yes. All caregivers, including certified PSWs, undergo thorough screening, criminal background checks, reference verification, and skills-based assessments.

Question 9

Can caregivers assist with medications?

Accepted Answer

Caregivers provide medication reminders, safe handling support, and manual tracking. Please note that as non-medical providers, caregivers do not prescribe medications.

Question 10

How do the 1-month reduced rates and annual increases work?

Accepted Answer

Certain plans offer a first-month reduced rate before returning to standard rates. To ensure fair caregiver pay, rates may increase 3–5% annually with 30 days' notice.

Questions About Care? We’ve Answered Them

Can I book care for one hour per shift?

Can I change my schedule week to week?

Is there a minimum number of visits required?

How quickly can care begin?

What services does Carelee provide?

Can I mix and match services?

Can I book care for just one task?

How is 24-hour care priced?

Are your caregivers trained and screened?

Will I have the same caregiver?

Can caregivers assist with medications?

What happens in an emergency?

How does the 1-month reduced rate work?

Are there any hidden fees?

Do you charge extra for evenings or weekends?

Is GST/HST included in the price?

Are there credit card or processing fees?

Do caregivers charge extra for using their car?

Is there a deposit required?

What happens if you need to cancel care?

Do your rates increase annually?

How does billing work?

What areas do you serve?